Our 5-Phase Delivery Journey

A guided, collaborative path to implementing the Friendship Bench model. The Friendship Bench model has been developed over a 25 year period from extensive community research and includes multiple structured components. These components have all been designed with the involvement and input of psychiatrists, psychologists, professors, project coordinators, researchers, community health workers and community stakeholders. The package we offer has 5 phases, and within each phase exists various stages which get worked in collaboration with possible partners; every delivery will be unique as each community is unique, we have learnt that what sits on either side of the actual talk therapy is what creates sustainability and long term community impact.

Phase 1
Suitability Check
Assess readiness

Assess community needs, capacity, and alignment.

Initial enquiry
Community mapping
Phase 2
SLA / MOU
Formal agreement

Negotiate partnership terms, and define responsibilities.

Signatory alignment
Governance review
Agree monitoring & KPIs, Licensing fees
Phase 3
Licensing & ToC
Access rights & strategy

Secure licensing, agree fees/investment, and run a Theory of Change workshop to align outcomes, inputs and measurement.

Licencing & funding plan
Theory of Change workshop
Stakeholder consensus
Phase 4
Onboarding & Training
Build capability & fidelity

Deliver face-to-face or blended training, certify lay counselors, and run readiness checks for delivery quality.

L1 -L3 Training
Role-play assessments
Certification
Train-the-trainer
Phase 5
Pilot & Implementation
Deliver, learn, scale

Run an iterative pilot, measure impact, and refine processes.

Pilot roll-out
Continuous feedback & iteration
Audits
At a glance

5 delivery phases • Partners & community focus

  • Timeline: 12–18 months depending on context
  • Support: Training, supervision, reporting tools
  • Outcome: Community-owned, evidence-based services

Community driven
Local ownership & cultural fit
Evidence backed
25+ years of research.   Read our research